Our FAQ's & Need to Knows
Before you order
I need some help deciding!
We offer a good amount of choices on our website!
you can read more details about the woods & materials we use please read our timber page.
If you have any specific questions about colour choice, or which of our shelves might be right for your space, please reach out to help@compoundwoodwork.com.
were here to help and aim to get back in touch with you within 24 hours.
Weekends/ holidays may be slightly longer.
Bespoke sizing
As all our products are handmade to order, we can, on occasion, accommodate bespoke sizing requests. Please be in touch of you have any enquires regarding adapting our products to best fit your space.
Requests have to work with our packaging dimensions and depending on the changes. There may be a fee.
What is included in the price?
Our priceing is PER SHELF. If you order one shelf. You will receive one shelf.
Anything else included in pictures is for decoration only.
Fixings are included and shipping if free over £100
Do you supply fixings?
Fixings will be provided with all furniture items.
For our décor items, please see individual listings to learn if sticky tabs are provided.
With all fixings we recommend seeking profession if you are unsure they will work for your personal situation.
My order
How long will my order take?
All our items are handmade to
order.
Our décor items we aim to
dispatch with 3-7 working days
Our furniture items we aim to
dispatch with 2-3 weeks
Please see individual product
listings if you are unsure which category your product falls under.
If you purchase several items,
they will likely be dispatched together and therefore the longest delivery time
frame is relevant.
The above applies to the
mainland UK only.
Orders received on Saturday,
Sunday and Bank Holidays will be processed the next working day.
Can I check the progress of my order?
Of course! If you are unsure of when your order is due to be dispatched or simply want some reassurances of when your items are due, please email info@compoundwoodwork.com and we will be happy to help.
How do I cancel my order ?
Can i return my order?
Shipping
Shipping options and costs
Who do you ship with?
We ship via Parcelforce and Royal mail who’s own stringent green initiatives align with ours.
We will always strive to package multiple
orders into one package, thus cutting down on the fuel emissions to ship our
orders.
Can I track my parcel?
Once you place your order with us, you will receive an email confirming your order along with a Parcelforce tracking number.
The tracking will become available 24 hours before delivery.
How will my order come packaged?
We have a bespoke packaging system. Utilising our laser cutting machine, we create precision packing for each individual order, resulting in an
extremely economical and safe packaging system.
We have worked extremely hard streamlining our packaging,
and are very happy that our packaging is now completely biodegradable, recyclable or utilising recycled materials.
Do you ship outside of the UK
Materials, Process & More
What woods do you use?
All our items are handmade to
order.
Our décor items we aim to
dispatch with 3-7 working days
Our furniture items we aim to
dispatch with 2-3 weeks
Please see individual product
listings if you are unsure which category your product falls under.
If you purchase several items,
they will likely be dispatched together and therefore the longest delivery time
frame is relevant.
The above applies to the
mainland UK only.
Orders received on Saturday,
Sunday and Bank Holidays will be processed the next working day.
Is your packaging plastic free?
Of course! If you are unsure of when your order is due to be dispatched or simply want some reassurances of when your items are due, please email info@compoundwoodwork.com and we will be happy to help.
Pricing
The pricing you will find here at Compound Woodwork is reflective of several different factors, and they read as a beautiful list of the benefits of purchasing your furniture through small businesses like ours.
If you like, you can read a few of these on our benefits page, but in a nutshell...
- We actively work against fast furniture, focusing on the highest
quality materials, that will bring strong, beautiful, functional shelves into your home. - Our furniture is hand crafted, using tradition joinery techniques, paired with high quality machinery. Each shelf takes skill, time and care to create and many many processes before rough timber is transformed to our smooth, sound shelving.
- Just as with the high quality materials used to create our
pieces, we also take pride in using the highest quality packaging materials and
the best, most reliable courier services. We also are happy to absorb the uk shipping
cost on our website (over £100)
Becoming a stockist
We highly value our relationship with our stockists and are very happy to welcome new enquires!
As our products are handmade to order, we work with stockist on a drop ship basis. We are a strong addition to any online market place or bricks and mortar shop and If you feel we would be the perfect fit for your store, please be in touch! info@compoundwoodwork.com